The Full Story of Our Privacy Policy

At Synapse Mental Wellbeing, we prioritize the privacy and confidentiality of your personal information. We understand that sharing sensitive details can be a big step, and we're committed to protecting your trust.​

How We Protect Your Information

• Confidentiality with Your Therapist: Your therapist at Synapse Mental Health is committed to maintaining the confidentiality of your personal information. They are bound by professional ethics codes that emphasize privacy and respect.
   

• Data Security and Access: We take robust measures to protect your information. Our systems have strong security measures in place, and our employees are bound by confidentiality agreements. Only authorized personnel have access to your information, and they are trained to handle it with care.
   

• Data Storage and Collection: Your personal information may be stored on servers of our service providers, some of which may be located outside India. We ensure that these providers meet our high standards for data security. We only collect the information you actively provide through our intake forms or other means.

Website Data and Cookies

We use various tools to understand and improve your experience on our website:

• Cookies: Our website uses cookies, which are small data files that are placed on your device when you visit a website.

  • Session cookies: These are temporary and are deleted when you close your browser.

  • Persistent cookies: These remain on your device until you delete them. You can disable cookies in your web browser settings, but this may limit some website features.

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• Analytics: We use analytics tools, including Google Analytics, to collect information about how you use our website. This helps us improve our website and understand user interactions. We do not collect any personally identifiable information through our analytics tools.
   

• TWIPLA: We use TWIPLA, a website analysis service, to collect data traffic and general information from website visitors. This helps us gather statistics to improve user experience. TWIPLA does not use cookies to identify individual users or match data with other user information. Depending on your location, TWIPLA may not collect any information about your device due to our technical settings.
   

• Google Account Details: If you use your Google Account to access our website or services, some information from your Google Account may be shared with us, such as your name, email address, and location. We will use this information in accordance with this Privacy Policy and Google's privacy policy.
   

• Marketing Cookies: We may use marketing cookies to track your activity on our website and other websites to show you targeted advertising. You can opt out of marketing cookies by visiting the website of the Digital Advertising Alliance.​

Therapy Notes and File Sharing

• Therapy notes and homework information will be saved on the platform.​

• You may choose to share additional information with your therapist by uploading material to the file-sharing platform.​

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Third-Party Services

• Website Service Provider: Our website is hosted by Wix.com Inc. Wix.com provides us with the online platform that allows us to present our services to you. Your data may be stored through Wix.com's data storage, databases, and applications. They store your data on secure servers behind a firewall.
   

• Third-Party Applications: We may use certain third-party applications offered or published by Wix.com. These applications may collect and use your personal information according to their own privacy policies.

When We May Disclose Information

We will use your personal information strictly in accordance with the law and with your permission. We will not disclose this information to any third party except in limited situations:

• Legal Requirements: We may be required by law to share your information, such as in response to a court order or subpoena.

• Harm Prevention: If we believe there's an immediate risk to yourself or others, we may disclose your information.

• Public Health Reporting: In certain cases, we may be required to report information to public health authorities.

Your Rights and Contact Information

• Reservation of Rights: We reserve the right to change this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this website at https://synapsementalwellbeing.com/policies. You are advised to consult this Privacy Policy regularly for any changes.
   

• Grievance Officer: If you have any concerns about your privacy or how we handle your information, please contact our Grievance Officer:
  Name: Pranav Amarnath
  Phone No: +91 91488 05435
  E-mail: synapsementalhealth@gmail.com
  Address: 4th Floor, #279, 4th Cross, Yelahanka 4th Phase, Bengaluru 560064.
   

We will do our best to address your concerns within 30 days of receiving your written request.

Your trust is important to us. We're committed to protecting your privacy and providing you with the highest quality mental health care.